Frequently Asked Questions
Everything you need to know about shopping with Padis Jewelry.
Are your diamonds ethically sourced?
Yes, we are committed to ethical sourcing. All Padis Jewelry diamonds are conflict-free and comply with the Kimberley Process, ensuring they are sourced from legitimate, non-conflict zones.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-designed pieces and engraved items are final sale and cannot be returned.
Do you offer professional appraisals for insurance purposes?
Every major jewelry purchase at Padis Jewelry includes a complimentary professional appraisal performed by a GIA-certified gemologist to ensure your investment is fully protected.
How long does shipping take for online orders?
Orders for in-stock items typically ship within 2-3 business days via insured overnight shipping. Custom orders and ring resizing may require an additional 7-14 business days for processing.
Can I have a piece of jewelry customized or redesigned?
Absolutely. Our master jewelers specialize in custom designs. You can work directly with our team to create a unique piece from scratch or repurpose heirloom stones into a modern setting.
What payment methods and financing options do you accept?
We accept all major credit cards, bank wires, and PayPal. Additionally, we offer flexible financing plans through our partners to help you secure the perfect piece today.